Refund Policy

Rizzle’s Services

Last Updated: October 13, 2026

This page covers purchases from rizzlesservices.com and from our Discord. Rizzles Optics has its own Refund Policy at rizzlesservices.com/optics/refunds, which applies to Optics purchases instead of this page.

Strict No-Refund Policy

Because our products are digital goods, sales are final. Once a product has been delivered and works, it is considered used and non-refundable.

Refunds will not be issued for:

• accidental purchases
• change of mind
• lack of knowledge about the product or failure to read the product description
• bans, kicks, locks or suspensions by a platform, game, server or anti-cheat system
• user error, including login mistakes
• compatibility issues
• misuse of purchased products
• store balance top-ups and bonus credit (see Store Balance below)

Replacement Warranty

If a delivered account is invalid or does not work, you get a free replacement during the warranty window instead of a refund.

• NFA accounts: 6 hours from delivery, one free replacement per order. Request it from My Orders or with the Rizzles NFA Loader. Our supplier checks the account first. If the account still works, no replacement is issued. The loader only handles accounts bought from us.
• Full-access Rust accounts bought on the website: 24 hours from delivery. Open a ticket in our Discord with your order email.
• Accounts bought in our Discord: 2 weeks from delivery. Open a ticket.
• A product page can show a different warranty (for example Lifetime or 7 Day). The warranty shown on the product applies to that product.

The warranty covers an account that is invalid or does not work as sold. It does not cover a ban or suspension that happens after delivery, or problems caused by how the account is used. A replacement does not restart the warranty. Replacement limits apply to stop abuse (for example a daily limit per customer). Orders over a limit, or held by our supplier for review, are handled by our staff in a ticket.

Eligible Refund Situations

Refunds may only be issued if:

• The product was never delivered, or
• The product is proven to be completely non-functional due to our error and a replacement cannot fix it.

Refund requests must be made within 24 hours of delivery. For an order that has not been delivered yet (for example a pre-order), you can ask for a refund at any time before it is delivered.

Pre-Orders

A pre-order is paid now and delivered automatically when the product is back in stock with our supplier. No delivery date is promised.

How to Ask for a Refund

Open a ticket in our Discord or email [email protected] with your order number and the email on the order. Approved refunds are sent back by the method we choose: card payments go back to the original card through Stripe (usually 5 to 10 business days); crypto and store balance payments are refunded as store balance unless we agree otherwise.

Store Balance

Store balance does not expire and can be used to pay for orders. Top-ups and bonus credit are final and are not refunded unless we made an error or the law requires it. An order paid with balance that is refunded goes back to your balance.

Subscriptions

A subscription renews until you cancel it. Cancel before the next renewal to avoid the next charge. Part-used periods are not refunded unless the product's own policy says so.

Chargebacks

Please contact us before disputing a payment so we can fix the problem. If a payment is disputed or charged back, our systems automatically ban the email on the order and block the IP addresses we know for it as soon as the dispute is opened (see Terms of Service section 6), and we may stop support, replacements and loader access for those orders. We contest disputes we believe are invalid, with order records as evidence.

Final Decision

Refund and replacement decisions are made by Rizzle’s Services at its sole discretion, subject to any rights you have under the law.